Privacy Policy

Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "Sierra Web") uses and protects any information that you give while using this website. Sierra Web is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

As with most Internet Servers, information about your visit and computer software is automatically collected in our Log files, and may be shared with other Sierra Information Systems, Inc web sites.  This information includes  IP address, browser type, domain names, access times and referring Web site addresses. This information is used for service measures, maintenance purposes, and to provide general statistics regarding use of our sites.

Sierra Web may change this policy from time to time by updating this page. You should review periodically to receive updated information.

What we collect

We may collect the following information on our contact forms:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We use the information to answer your questions and provide services you expect from us. The information helps us understand and serve your needs, some of the reasons include:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure.  If you shop via our online store, we use Secure Sockets Layers (SSL) to ensure data is protected, our store certificates are always up to date and conforms to standards.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  

When you create user accounts, please use secure and complex passwords that are not easily guessed to protect your access and data.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Sierra Web may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information:

  • Use your browser's settings to customize the behavior of your browser regarding privacy and security
  • if you have previously agreed to using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties, the only exception is if we are required  by law to release to a government agency. We may use your personal information to send you promotional information.

If you believe that any information we have is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists some of the cookies we collect and what information they store.

FORM_KEY Stores randomly generated key used to prevent forged requests.
SESSID Your session ID on the server.
STORE Shopping related cookies if you shop online
CACHE Facilitates caching of content on the browser to make pages load faster


Terms of Use

Please review our online Terms of Use.